You have several options to pay your water/sewer bill:

By phone:

Customers can conveniently pay their utility bill using credit or debit cards.  Simply call the automated system at (833) 560-2860.  Please have your utility account number and credit card information readily available before you call.  CitiSen, a third-party payment processor, charges a 2.5% convenience fee plus $0.30 for phone transactions.

By mail:

Make checks or money order’s payable to the Dandridge Water Management Facility (DWMF) and mail to P.O. Box 68, Dandridge, TN 37725.  Please do not mail cash.

In person

Bring both portions of the bill to our office at 1114 Wastewater Road.

Drop box

Two night depository boxes are located for your payment convenience at the front entrances of the following locations:  Dandridge Water Management Facility Office, 1114 Wastewater Road and Dandridge Town Hall, 131 East Meeting Street. In order to ensure proper credit, please pay with check or money order rather than cash.

Bank draft

It’s easy to have your bill process automatically on the due date (12th of each month) through your checking account.  To set up your account for bank draft, contact (865) 397-3696 or (865) 397-2925 or click ACH Authorization Form to access a printable form.  Complete form and return with a voided check to:  Dandridge Water Management Facility (DWMF), P.O. Box 68, Dandridge, TN 37725.

Local bank:

You can pay your utility bill at one of the participating banks located in Dandridge.  Banks will accept our payment until the due date.  You must have your bill with you to make payment.  After the 12th, all payments must be processed through our office. Currently, the following banks will accept water/sewer bill payments:  CNB, First Bank and First Peoples.


Click Pay Online to navigate your way to the CitiSen Portal secure payment processing website.  Please note there is a 2.5% convenience fee.

*If you are processing a payment due to shutoff for nonpayment, a reconnection fee of $50.00 must be added to the bill total.