New, Lower Cost Convenience Fee for Credit/Debit Card Payments

As a way to provide savings to our customers, we have changed our credit/debit payment processing provider.  With this change, the convenience fee has been reduced from 2.75% to 2.5% with no minimum fee for online or in office payments.  For phone payments, the fee will be 2.5% plus $0.30.

In addition to the direct cost savings for customers, this transition provided the following benefits to DWMF:

  • Automatic payment posting to utility accounts in the software. (Reducing opportunity for human error in manual processing).
  • All information is live and up-to-date (real time).
  • Zero cost to city for providing payment and interfacing options. (Savings of $1,310 from the previous interface fee).

Making this change aligned with our mission to operate in a progressive and fiscally responsible manner for our community.  For more information or any questions, feel free to contact the office at (865) 397-3696.

2023 Water Quality Report Now Available

DWMF’s Water Quality Report for 2023 containing important information about the source and quality of your drinking water is now available.  Select the following link to view online:  CCR2023 Dandridge.  For a paper copy of the report, call (865) 397-3696.